Customer Service Representative
What Will You Do?Based on customer situation, provide policy options such as additional deductible, basic coverages and discounts.Responds to customers/agents requests for quotes or changes to existing policies.Reviews cancellations and reinstatements and makes appropriate decisions to resolve with guidance.Resolves service-related complaints and complex calls with guidance from others on more complex calls.Assist customers with simple intent calls.Acts as online billing systems and agency portal website
Travelers InsuranceBilingual Customer Service Representative, English and Spanish
What Will You Do?Based on customer situation, provide policy options such as additional deductible, basic coverages and discounts in Spanish and English.Responds to customers/agents requests for quotes or changes to existing policies in Spanish and English.Reviews cancellations and reinstatements and makes appropriate decisions to resolve with guidance.Resolves service-related complaints and complex calls (Spanish and English) with guidance from others on more complex calls.Assist customers with simple
Travelers Insurance