International Concierge - May 21

Description

Selling and customer service at a distance during and post COVID-19

With travel being limited and more expensive, the selling process and customer service will need to change. Companies will still need to search for, attract, sell to and serve customers from across the city and around the world. How will companies reorganize their selling and customer support efforts to be effective and potentially replace the face to face meetings that we have relied on in the past? What tools will be required? What will the customers be looking for as they re-engineer their supply chains. Hear from sales, marketing and supply chain experts who will provide their views from years of experience on this major paradigm shift.


Featuring:
Don Clark, President, Summit Consulting, LLC
Alejandro Nieto, President, NGE/Global Partner, Simitri International Group
Samantha Soffici, Online Business Development Manager, IBT Online
John Worthington, CEO/President, IBT Online

Don Clark is an experienced executive with demonstrated success leading B2B technology and service companies.  His diverse experience includes startup companies, small to mid-size private companies and large publicly traded companies with annual sales exceeding $2B.  He has held leadership roles in general management, sales, operations, service and product management. Most recently Don was VP & GM of Services for Legrand Building Controls Systems.  Legrand is a leading worldwide manufacturer of power, light and data devices and infrastructure.  The Building Controls Systems division focuses on lighting controls products, systems and services.  In his role, Don established a service center of excellence based in Richardson, TX that added over 100 employees to the area providing services such as: application engineering, technical support, customer service, field service and a remote operations center to support the company’s IoT connected products.  As a result of the COVI-19 challenges, Don and the Legrand senior leadership team have had to develop and implement contingency plans to insure business continuity in light of product backorders due to international manufacturing and supply chain issues, travel restrictions for sales and field service, work from home mandates and overall employee health and safety.
Linked In: linkedin.com/in/dclark18

Alejandro Nieto  is a C Level Executive, Board Member Global Advisor and Educator with an extensive career in Global Sales, Global Channels and Alliances Management, International General Management, Supply Chain, Information and Technology Services, and Global Trade. Alejandro is a publicly recognized business leader, published author and trusted advisor worldwide. He is a Fellow and Advisory Board Member of International Affairs at SMU. Alejandro is currently President of Nieto Global Enterprises, LLC, a USA based company focused on providing integrated business solutions for Industry 4.0 (Tecnogam) and Supply Chain Management 4.0 (Anylogistix), with emphasis on Cybersecurity Initiatives (RKL & Nozomi Networks). He also provides Business Consulting and Executive Training and Education services for Global corporations, as part of Simitri Group.Prior to this, Alejandro served as Senior Vice President Global Alliance with GE Digital/IIoT Global Sales at Softtek, where he led the acquisition of IoT Energy Management company BlauLabs in Barcelona, Spain. Before joining Softtek, Alejandro led the international growth of Llamasoft, Inc., as Senior Vice President of International Sales in which he was responsible for direct sales and resellers in Europe, Asia and the Latin America. Prior to Llamasoft, Alejandro held global and regional senior management positions at JDA Software Group, Infor Global Solutions and Prologis Trust.  
Linked In: linkedin.com/in/alejandro-nieto-baa926

Samantha Soffici is the Online Business Development Manager for IBT Online; a private business development company helping exporters grow in their target markets through a localized online presence and international online marketing. In this role, Samantha evaluates companies’ international goals and expectations and proposes an online solution to help them grow their sales, brand, and business online and globally.  Prior to joining IBT Online, Samantha was involved in the non-profit sector working with organizations such as the United Nations World Food Program (in the Republic of Panama), Prospera (formally known as HBIF), and FAVACA working on their online marketing and logistics.  With a Bachelor’s in International Affairs and a Masters in Latin American Studies, she is an internationally-minded, digitally-savvy, and ready to help Florida companies be successful in their international target markets.
Linked In: linkedin.com/in/samantha-soffici

John Worthington is a founding partner at IBT Online and brings decades of successful international business development experience to clients. Being deeply involved in international online operations, digital marketing and sales management programs, John is a frequent keynote speaker at export and international business events. IBT Online has successfully helped hundreds of companies to expand globally through website localization and international online marketing - from strategic planning, through content localization, design customization and technical implementation of localized websites, to country specific search engine optimization and social media marketing.  John started his professional career in London qualifying as a Chartered Accountant. Today, he is an acknowledged expert in the field of international online business develop. John sits on the board of several international companies on both sides of the Atlantic. 
Linked In: linkedin.com/in/worthingtonjohn



Sponsorship opportunities are available. Email Shannon Skripka or call (214) 620-3186.